Category: Customer Service

“Whenever you see a successful business, someone once made a courageous decision” – Peter F. Drucker The science of modern psychology defines decision making as a cognitive process that bears an outcome in the form of selecting a course of action from a range of available alternatives. Every domain of human enterprise remains subject to…

“Once you understand business models you can then start prototyping business models just like you prototype products” – Alexander Osterwalder Product development ranks high among the non-negotiable activities of a modern commercial enterprise. The choice to invest in (and pursue) product development strategies enables the modern business to remain competitive and gain relevance from a…

U“World trade means competition from anywhere; advancing technology encourages cross-industry competition. Consequently, strategic planning must consider who our future competitors will be, not only who is here today.” — Eric Allison, Uber Commercial research represents one of the major hinges that allows modern businesses to expand, thrive, and survive in the present day. Such strategies…

“The only thing worse than training your employees and having them leave is not training them and having them stay” — Henry Ford Human civilization has acquired, practiced and refined skillsets to survive on this planet, a fact attested to by the countless trades human beings ply in the present day. Each of these trades…

“Research is about engaging in a conversation with a brand” – Matthew Rhodes Modern neuroscience informs us that thoughts are an interesting phenomenon. These originate inside the brains of human beings and find expression in various forms (such as ideas) that can contribute to the cause of human progress. Conversations between two entities, when powered…

“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others” – Tony Robbins Conversations and communication are key to success in modern business. In line with this, business gurus have advocated the use of a…

“Going into business without a business plan is like going on a mountain trek without a map or GPS support – you’ll eventually get lost and starve!” – Kevin J. Donaldson Entrepreneurs that subscribe to a long-term vision typically plan every aspect of their journey. These actions are necessary for a business to take flight…

“Every second of every day, our senses bring in way too much data than we can possibly process in our brains.” – Peter Diamandis, Chairman/CEO, X-Prize Foundation Images describe information in the visual domain, thereby allowing for faster comprehension for readers and reviewers. In line with this, modern processes often make extensive use of images…

“If we have a clear agenda in advance and we are fully present and fully contributing, the meetings do go much faster.” – Arianna Huffington, Co-founder of Huffington Post Business meetings, when convened with serious intent, represent a congregation of minds that can further commercial objectives. The personnel attending such meetings must (ideally) value the…

“High-quality web content that’s useful, usable, and enjoyable is one of the greatest competitive advantages you can create for yourself online” – Kristina Halvorson Crowded markets are often a blessing and a bane for modern brands and businesses. The former, because such markets offer high visibility to any brand that conducts itself adroitly. The latter,…