Category: Customer Service

“Research is about engaging in a conversation with a brand” – Matthew Rhodes Modern neuroscience informs us that thoughts are an interesting phenomenon. These originate inside the brains of human beings and find expression in various forms (such as ideas) that can contribute to the cause of human progress. Conversations between two entities, when powered…

“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others” – Tony Robbins Conversations and communication are key to success in modern business. In line with this, business gurus have advocated the use of a…

“Going into business without a business plan is like going on a mountain trek without a map or GPS support – you’ll eventually get lost and starve!” – Kevin J. Donaldson Entrepreneurs that subscribe to a long-term vision typically plan every aspect of their journey. These actions are necessary for a business to take flight…

“Every second of every day, our senses bring in way too much data than we can possibly process in our brains.” – Peter Diamandis, Chairman/CEO, X-Prize Foundation Images describe information in the visual domain, thereby allowing for faster comprehension for readers and reviewers. In line with this, modern processes often make extensive use of images…

“If we have a clear agenda in advance and we are fully present and fully contributing, the meetings do go much faster.” – Arianna Huffington, Co-founder of Huffington Post Business meetings, when convened with serious intent, represent a congregation of minds that can further commercial objectives. The personnel attending such meetings must (ideally) value the…

“High-quality web content that’s useful, usable, and enjoyable is one of the greatest competitive advantages you can create for yourself online” – Kristina Halvorson Crowded markets are often a blessing and a bane for modern brands and businesses. The former, because such markets offer high visibility to any brand that conducts itself adroitly. The latter,…

“What experience cannot teach you now, mentors and books can foretell! To take the lead in whatever you do, be willing to learn and educate yourself regularly!”  –  Israelmore Ayivor Learning and education continue to hold centerstage when we consider the primary duties of the modern nation state. These domains represent the earliest interventions that…

“A Vision without a Plan is Just a Hallucination” – Atkinson PR’s Adage No.1 Diversity remains a cornerstone that defines the various manifestations of nature – and the natural processes that form the backdrop of life on earth. In the domain of flora & fauna, many millennia of evolution have allowed plants and animals to…

“What a business needs most for its decisions is data about what goes on outside it. Only outside a business are there results, opportunities, and threats” – Peter Drucker A rational assessment of an operating environment is vital to ensure business performance and commercial success. The sets of actions that comprise such an assessment are…

“We can give people tools to enable them in moving into wellness, but they have to pick them up and use them, we cannot do it for them” – Laura Bentley Civil society has emerged as a force of nature in matters related to human uplift-ment in the modern world. In every country, non-profit organizations…