Customer service productivity is become a great demand each and every day. Companies are struggling to remain on top by offering customer care that is unique and memorable. And since customers are the main assets to a business, customer care has to be superb.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
With the introduction of product manuals, customer care within organizations has improved. Using a product manual has enabled the customer support agents to make most out of their routines. Instead of taking more than ten minutes to find customer details, a product manual quickly searches and identifies customer information. There is now no need to tell customers to hold: something which makes them angrier.
Product manuals work in a completely exciting way. When attending to customers, the support staff is able to search and give customers response immediately. There is no need of converting the article into an interactive guide. Customers get what they ask for with the help of a product manual.
Yonyx product manuals have been specially made to help customer service reps serve customers efficiently, and can improve productivity. Learn more about what we offer today.
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