Be careful how you define a satisfied customer

The biggest goal of customer care is to create more satisfied customers. When customers receive what they want in a timely manner, they become satisfied customers.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

However, is the conventional satisfied customer definition the best we can have? Research has consistently known that satisfied customers aren’t necessarily loyal customers. Customers apparently expect more from your business apart from being satisfied. It’s human nature. But what can you do to tilt your fortunes for the best?

The first thing you need to achieve loyal customers is build a relationship with your customers. The worst place your business should never find itself is in a transactional relationship with customers. By avoiding a close relationship with customers might be cheaper for you now, in the long run, you’ll not be able to survive competition, bad press, etc.

You should also focus on the intrinsic experience customers have by considering customer experience improvement as part of your customer care strategy. Consistently improve your customer’s experience with your products either through personalized service, consistent updates and good prices.

With customer self-service, your business can reduce the number of times your customers all in live- reducing the number of times they’ll have a clearer negative experience. Let us serve your knowledge base the way customers love.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree