Your Business Design Brings Colors to Customer Experience

Before you setup your business and before you implement your plans, you must have a business design – a pilot model that represents your brand, your customers and the entire company.

A good business design must have the following characteristics:

It must represent the customer segment. Business designs are more than just creating a random description about your company or brand. It should represent the culture of your company as well as your goals.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

It must be research-based. A business design must not be imagined but crafted into concrete processes based from thorough research.

It must have a clear description. If you want to achieve good customer experience, you should have a business design that tells a clear message about what your brand or company really is. It is not enough for you to show it to people – you have to send your message clearly across.

It must allow you to make well-informed decisions. Just knowing how valuable your customers are is not enough. The design must allow you to know several things like the customer’s needs and preferences so you can decide or act on it.

It must work out efficiently throughout the company. A good business design is one that can work efficiently throughout various levels in an organization. Sometimes, it even works if you name this design by a person’s name so everybody will recognize it.[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=””][/button_box]

Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree