Four Steps Organizations Can Use to Become Social Enterprises

by | Jul 9, 2013 | CRM, Customer Self Service

The number of businesses that have consistently become social enterprises has been increasing steadily, over the past few years. Social media networks like Facebook, Twitter, LinkedIn, and others provide businesses with a massive opportunity to not only meet their customers where they are, but also improve overall customer experience and  satisfaction (knowing a business can talk to them).

Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

Nevertheless, how can business become social enterprises?

  1. Businesses need to start integrating social connections with recruits and employees. The key target for this being to display what an organization is about, its culture and who it’s looking to connect with.
  2. Overtime, the organization should be to connect and serve its customers through the selected social platforms in a way that seeks to convert prospects.
  3. Connect with the enterprise chain with suppliers and third party vendors.
  4. Businesses should start making their business products and services more social on whatever platforms they’re applying. The key to success in this being, everything in the business becomes social for better customer satisfaction and retention.

Overall, your business can use new technologies, social media included to improve creative customer support, for less. With Yonyx’s self-publishing platform, your customers can have a much better experience interacting with you.

Photo Credit:www.creative.co.ke

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