It’s just a fact of life that some customers will inevitably complain—from the multimillion dollar chain retail outlet to the mom and pop boutique downtown, some people are more than happy to vent their displeasure with your service if they feel wronged. A quick Google search of “bad customer service” will show that there are people out there ready to dish the dirt on your business.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
So what does this mean for your business? With the advent of social media anyone who has a bad time can become an instant reviewer in near real time. The first step in dealing with an angry customer is figuring out what kind they are. Here’s just a short list of some examples.
- The First Time Complainer: These are the complaints you should take extremely seriously. Most of the time, these won’t be people simply looking to pick a fight. Rather, they’re usually customers who have experienced good service in the past, but something just went terribly wrong this time.
- The Professional Complainer: This guy can be a real pain, and you’ll probably hear from him again and again. The best thing to do with these types is to make sure that they are sedated and gone as quickly as possible.
Here at Yonyx, we deliver self service delivered the way live agents do!
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