There is nothing more annoying for customers than waiting in line for the next available representative to cater their needs. This is the reason a helpdesk integrated troubleshooting system has been introduced to help amplify customer service. It offers companies easy to develop and manage knowledgebase.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
The more comprehensive your knowledgebase is through the helpdesk integrated troubleshooting, the better customer service you can have. Without a software to manage this type of knowledgebase, it gets harder and more challenging to manage it once it develops.
A helpdesk integrated troubleshooting system is a combination of your FAQ sheet and your existing knowledgebase as well as the input from customer service. The very purpose of having this self-serving system is to automate the process by which the customers can diagnose or fix their own problems.
The system can also reduce the cost of customer support and can free up your support staff to focus more on delivering high quality service to customers whose problems have escalated. The system is easy to use and accessible for all customers.
What’s more is that – the troubleshooting system is sophisticated for you to add more content on it at a later time. If your customer service staff are able to find solutions to rather complex issues, you can add it to this knowledgebase.
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