What is an Interactive Flowchart?

by | Mar 8, 2018 | Customer Service | 0 comments

Modern flowcharts are work tools (or electronic blueprints) that depict the flow of processes in a sequential manner. The sheer density of information that attends manufacturing, industrial, engineering, design, and work processes in the modern world necessitates the use of interactive elements. Digital technologies permit such actions and therefore, designers and creators can construct the interactive flowchart that depict complex processes. We note the interactive element in a flowchart empowers viewers to comprehend and grasp complex information. This is achieved by embedding links that lead to related information at each step. In addition, the creation of the interactive flowchart enables designers to create multi-layered flows of information that drives aforesaid processes. We will examine some of the aspects of these flowcharts in the paragraphs below.

An interactive flowchart should drive curiosity among viewers and readers. The designer should invest effort to depict the flow of information in broad brushstrokes. Additional information can be added by embedding information boxes at various junctures of said flowcharts. The use of digital technologies enables flowchart creators to position ‘mouse overs’ that reveal deeper levels of contextual information. The ‘mouse over’ content can help first-time readers to acquaint themselves better with complex industrial and engineering processes. These types of content can exist inside a flowchart without interfering with the visual clarity designed into these digital blueprints. Further, the interactive flowchart should include a variety of images, video, audio, multi-media content, and links to external sources of information. Pop-up boxes can be positioned to lend deeper color to information depicted on a flowchart. The judicious use of these devices enables flowchart creators to boost reader comprehension.

Expert studies and academic analysis reveal, interactive flowcharts boost engagement with readers and reviewers. This is significant because flowcharts are designed to depict the flow of operations that comprise a process. Work teams that review such flowcharts must gain a thorough understanding of the different stages of a process. Interactivity boosts the visual aspect of a flowchart’s content. In line with this, creators of flowcharts can use digital technologies to add interactivity to these diagrams. Creators and designers can add layers that overlay more than one element, thereby enriching the visual impact of any flowchart. For instance, a supermarket business can create an interactive flowchart with a view to explaining the supply chain in broad-brush strokes. Each stage in said flowchart depicts the major events that power supermarket operations. Creators can add layers wherein, additional information can be positioned into the individual steps. This construction enables first-time viewers, managers, and new employees to gain a deep understanding of business operations.

Modern digital technologies empower businesses to apply ‘hotspots’ to boost the interactive element in an interactive flowchart. The ‘hotpot’ essentially enables creators and designers of flowcharts to control the level of interactivity. This device also allows creators to link the flowchart to external sources of information such as web pages, product documentation, etc. Adding a ‘hotspot’ also allows creators to add notes that explain the centrality of a certain step in a long process. For instance, an interactive flowchart that describes an engineering process can use ‘hotspots’ to attach formulae and other inputs. This is useful because it adds greater transparency to the flow of information; it also allows viewers to relate various steps to the overall engineering process. ‘Hotspots’ also enable designers and creators to add new information to legacy flowcharts crafted in the digital domain. This helps creators to update the diagram with current information and highlight new additions. In light of the above, we may state that the interactive flowchart adds critical value to the documentation of work processes in the modern world.

New discoveries in science and the evolution of various technologies add complexity to modern industrial and engineering work processes. These changes are wrought by the passage of time; hence, industrial, engineering, and commercial systems gain incremental levels of complexity. An interactive flowchart can help business enterprises to create a base document that must be upgraded at regular intervals. Digital technologies enable flowchart designers to ‘evolve’ a diagram by incorporating multiple layers of data and information. In addition, the interactive flowchart can easily accommodate changes suggested by workers, engineers, and domain experts, etc. For instance, software developers can create such flowcharts to spotlight certain optimizations that improve the performance of computer code. Alternative versions of a process can be proposed through the interactive flowchart; these can be submitted for approval to top management cadre. We may state that these flowcharts enable designers to prototype new processes and incorporate new knowledge / technologies into legacy systems. The end-result can manifest in significant gains in terms of creating definitive business value for an enterprise.

The sheer complexities inherent in modern business processes demand a thorough understanding of concepts and work flows. This is important from a business perspective because depth of understanding enables every department to perform at optimum levels. An interactive flowchart helps businesses to train new employees and refresh the knowledge base of existing workers. These modern diagrams also enable consumer-facing businesses to empower their employees to troubleshoot customer situations. For instance, a commercial telecom services provider can equip its customer care staff persons with an interactive flowchart with a view to help customers. This detailed diagram enables said employees to handhold the customer over a telephone connection and locate the exact point of distress or malfunction inside a process. Essentially, the flowchart acts as an interactive guide that helps to remove service pr process bottlenecks and thus cement customer relations. This device enables the business an opportunity to offer enhanced customer experiences and gain a higher market reputation vis-à-vis the competition.

The interactive flowchart can help modern businesses to audit a certain process in the interests of promoting resource utilization. We note that flowcharts depict the components of a process in graphic detail; this attribute can help auditors and reviewers to examine each step in an industrial, engineering, or scientific process in granular detail. Auditing enables analysts to detect the excess consumption of precious resources or spot inefficiencies inside a given process. The interactive element is critical in such activities because it enables reviewers to re-calibrate certain inputs (or overhauling a certain stage) in the interests of ensuring optimal resource utilization. For instance, a deep analysis of an interactive engineering blueprint can reveal certain mechanisms that remove from the overall efficiency of a certain process or work flow. Reviewers can engineer tweaks into the various points to ensure smoother operations and ensure best outcomes. Multiple sets of reviewers can subject said blueprint to intense scrutiny with a view to devise smarter and more cost-efficient outcomes. In light of the above, we may state that the interactive flowchart represents a key tool that helps to boost the efficacy of a variety of modern scientific, industrial, engineering, and commercial processes.

In the preceding paragraphs, we have examined some of the benefits that attend the use of modern interactive flowcharts. Commercial organizations, scientific enterprises, engineering concerns, and business processes can use these flowcharts to spur new product development, boost customer engagement, and push the boundaries of scientific exploration. That said, we note digital technologies are indispensable in the creation of modern flowcharts. Ergo, businesses must invest resources to explore the full potential inherent in these digital blueprints.

Let us help you evaluate.

No credit card required. No strings attached.
Start Free EvaluationWatch Training Videos

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!