Attaining High Level of Competence in Customer Support

If your company wants to attain high levels of competence in customer support, you must always consider providing exemplary service. This would almost always result to positive customer experience.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Here are some useful advice to help you get started:

Collect data and analyze accordingly: There is no use collecting raw data, surveys or information if you are not going to analyze them accordingly. Raw data is not enough to initiate any improvement necessary to your customer support system. Feedback matters but what you do with the feedback is more important because it lets you translate the information into useful knowledge that you can implement to your existing customer support infrastructure.

Assess existing customer experience: In order to become customer support focused, you must assess the existing customer experience through the data that you have obtained. Have there any feedback that praises your company for the job well done? How extensive is the negative feedback you have received?

Give customers a sense of control: Even though you have preferred ways of communicating, you should also give your customers a sense of control when they want to get in touch with you. If they want to communicate through social media, that’s where you should also be.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree