How To Engage With Your Customers Through Social Media

by | Dec 21, 2013 | Customer Support

The social media channel is fast growing especially I the business industries. Currently social media followers have been converted to our regular customers. The social media is the preferred means of socializing.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Customers can now tweet about a product and inquire for more information. But what makes those conversations become important and engaging? Check out how you can make a long thread of conversation with your customer.

Share what you like about the product

Something that drives customers to buy a product is the contents it contains. Share the contents of your products on social media. For instance, if selling candy, talk about what ingredient makes it sweet. Ask for your customer’s opinion and see how many tweets to get.

Provide useful knowledge and give answers

Write useful information that can impact your customers. Keep stuffing them with a lot of useful information: information that they cannot find anywhere else. When questions are asked give them the right answers all the time.

Show genuine interest in your customers

Social media is the best place to share your views and get to know your customers more. Do not keep the conversation formal, try to be casual. For instance, try asking your customers their favorite foods. Engaging with your customers does not only mean you make a sale. The relationship you build is what is important.

Yonyx provides the most natural form of publishing self service information that customers love to engage with including social media.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”https://corp.yonyx.com/sign-up“][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!