Did you know that customer support is like courtship and dating? Perhaps, nobody told you that the two instances are similar – especially in terms of management and maintenance. The primary role of customer support is to take care of customers and build loyalty or generate positive customer experience. Things like time, mutual understanding, loyalty and commitment are akin to customer support as it is to dating.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
So, how do you date customers?
Find the RIGHT one: All businesses have target audience or “customers.” Customer support builds relationship but only with the right one. Any relationship starts from “needing” that’s based on a two-way street. It means that you need the customers and the customers need you. If people don’t find you appealing, they won’t be attracted to “you” – which means your products or services.
Romance through customer SUPPORT: A strong, efficient customer support department is vital to “keeping the love alive.” You need to build trust and loyalty by establishing that you’re loyal and committed to them as well. If customers have to spend money, they would want to know how valuable the things they get in return. Deal with their complaints and romance your way back to their hearts.
Make first IMPRESSIONS last: A business will only become as appealing as it wants to the customers – no pressure. But, if you truly want to make impressions last so you have high customer retention rates, make first impressions last by maintaining excellent customer support.
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