The holiday season is here and more and more companies are struggling to figure out what to gift to give their customers before year end. Truth is, your customers don’t want candy, and neither are they looking for a new Bugatti (but they would love to have it as a gift, who wouldn’t).
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Without trying to look very cheap, or unethical, the best gift your customers want this year is far from what you think. Your customers want to connect with you. Here are a few ideas to help you connect with your customers.
First, create more informal interactions with your customers as much as possible. If you can take a client for lunch; this can be a great way to connect with them. Having lunch with your customers not only makes them feel a real connection, but it also helps you build loyalty with most of them.
Socializing with your customers through social media is another good idea for connecting with customers. When it’s used well, social CRM can perhaps, help you improve your bottom line, including generating more sales.
With Yonyx, you can connect with customers much better through an optimized self service experience in situations where you’re not always available to have lunch with them live.
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