How to Detect Problems with Your Customer Relations

Customer relations are very essential for any forward thinking business. Good customer relationships can help a business survive a myriad of challenges ranging from low sales, stiff competition in the market place and rising costs of marketing. Nevertheless, how do you detect problems with a life-and-death customer relationship?

Customers never complain

Your most loyal customers will always complain to you when they have a problem. When your business no longer solves any problem from your customers, this is not a good sign. Probably they’re afraid to ask, have found an alternative, or don’t “feel you” anymore.

Sales drop

Whilst this is quite common in business cycles, when your sale drop from impressive to obscurity even after low periods, it simply means you’re losing customers. It could be your price is too high, or your customer care reps are rude or even because you’re not moving with their community through social media etc. The bottom line reason for poor sales is poor customer relations which need to be fixed.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Yonyx gives businesses suffering from poor customer relations a new life line through dynamic self service information publishing.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree