Many companies define customer service as a one on one conversation. Many believe that for an issue to be solved, a customer has to be physically present. However it is not debatable, since many people prefer to be there to be truly helped. But the world is changing; technology has brought about automation of many things including operations.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Companies are gradually automating their customer service strategy. Many have seen to benefit a lot at the same time ensuring their customers are satisfied. Well, sometimes a customer cannot be able to reach the office to report a query. But with an automated customer service, they can simply send an email and get a response immediately.
Automated customer service promotes the share ability of unique content: content that instills extra knowledge in customers. Sometimes the email responses come with new knowledge each time a customer uses the service. This draws the customer closer to an organization the same way he or she would have been engaged in a one on one conversation.
Many customers have not yet embraced an automated service. A company looking forward to automate its systems should focus on meeting customer needs.
Yonyx will improve your business by optimizing your customer experience through self service channels; especially those of IT or telecom nature like troubleshooting installation guides, user bibles, etc. Learn more about our self service customer service optimization today.
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