Why Use Social Media To Influence Customer Decision Trees

by | Feb 16, 2014 | Automate Support

In the current world one does not need to be a techie pro to create an email. Once you go digital, there are some other things that you get to learn as long as you are connected. Millions and millions are joining social media pages, amongst others just to be aware of what is happening around the world.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

The internet somehow creates solutions for each and every user. Businesses are going social customer service regardless of setting up other manual measures.

With a social customer service strategy, be guaranteed that you will provide service 24/7/365 days. This is because your team will not need to be near a computer to go online in order to help customers. Apple is still producing smartphones alongside other phone manufacturing companies. When at home you can easily log in through your phone and attend to customers. Therefore you provide service regardless of whether you have power or not.

Using social customer service enables you to achieve many tasks. You do not need to stick to the computer waiting for queries or concerns to come in. Answer phone calls, read emails and reply and research for customer concerns.

Social customer service has enabled timely response of customers. Once you get a query from a customer, all you do is look in the knowledge base and provide an answer instantly. Saving on time is actually the main reason why your customer decides to switch to Facebook and twitter.

Social media is one of the most effective ways you can use to influence decision trees because they give you exactly what customers want. We can help optimize your decision trees for maximum benefits.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”https://corp.yonyx.com/sign-up“][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!