Why Use Social Media To Influence Customer Decision Trees

In the current world one does not need to be a techie pro to create an email. Once you go digital, there are some other things that you get to learn as long as you are connected. Millions and millions are joining social media pages, amongst others just to be aware of what is happening around the world.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

The internet somehow creates solutions for each and every user. Businesses are going social customer service regardless of setting up other manual measures.

With a social customer service strategy, be guaranteed that you will provide service 24/7/365 days. This is because your team will not need to be near a computer to go online in order to help customers. Apple is still producing smartphones alongside other phone manufacturing companies. When at home you can easily log in through your phone and attend to customers. Therefore you provide service regardless of whether you have power or not.

Using social customer service enables you to achieve many tasks. You do not need to stick to the computer waiting for queries or concerns to come in. Answer phone calls, read emails and reply and research for customer concerns.

Social customer service has enabled timely response of customers. Once you get a query from a customer, all you do is look in the knowledge base and provide an answer instantly. Saving on time is actually the main reason why your customer decides to switch to Facebook and twitter.

Social media is one of the most effective ways you can use to influence decision trees because they give you exactly what customers want. We can help optimize your decision trees for maximum benefits.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree