An interactive IT bible is a useful tool for every business specifically call center businesses. However, other businesses can still benefit from this technology. There is an increase in the trend for call center businesses to use this software for the reasons that follows –
Efficient customer walkthrough. For instance, a customer calls to ask how to install a software. Your agent must be able to provide an efficient walkthrough on the process of installation. Without proper walkthrough, the customer will not be able to understand the process. When this happens, the customer either becomes dissatisfied that will risk your reputation or call you back again, which will make you waste too much time.
To counter this issue, the interactive IT bible will display only relevant steps or information, which is critical walkthrough as required in customer support.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
Increased call center agent productivity. If you’re not wasting too much time browsing your comprehensive knowledgebase, you can deal with more numbers of customers. This will increase the call center agent productivity. This means more business for you, as well.
Therefore, the interactive IT bible can bring you benefits than you can ever imagine. It improves your productivity by reducing the average handle time or AHT that your agents will spend on each customer.
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