Challenging Task of Implementing a Computer Interactive Bible

What makes implementing a computer interactive bible really challenging? How important is an efficient step by step call flow when you’re running a call center business? This is critical to provide customers the walkthrough that will solve their issues or answers their concerns. A computer interactive bible, when implemented properly, will help you achieve these goals efficiently.

Implementing computer interactive bible can be challenging
Implementing computer interactive bible can be challenging

There are a number of ways that a computer interactive bible can help provide efficient step by step call flow –

First, the computer interactive bible gathers data automatically almost immediately after a customer calls with a concern or issue. With a few clicks, the information becomes available on screen, which the call center agents can use and integrate to the script the company has implemented whether legally or otherwise.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

Second, it provides the information in such a manner that will simplify the walkthrough so that customers will be able to understand what the call center agents are talking about. This boosts the agent’s confidence and will significantly improve customer satisfaction scores or CSAT scores of your company.

Third, it makes your call center agents more productive than ever before because there is faster way of looking for information. Also, the integration of your company’s script as well as the information generated by the software will not make your agent sound too scripted, which customers don’t really appreciate.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree