Computer Interactive Manual | Making Business Life Easy

by | Jun 22, 2014 | Automate Support

When you are running a business regardless of the type, how do you make running it purely simple? The answer – computer interactive manual. What is this about and how can it help you and your business?

Business is easier with computer interactive manual

Business is easier with computer interactive manual

Well, first things first – the computer interactive manual is an ingenious development in technology that allows businesses to maximize the use of their comprehensive knowledgebase particularly in the customer support department. It helps your call center agents to pull out only the necessary information related to a customer’s call.

So what happens is the customer calls and the agent will try to resolve the issue using information available in your knowledgebase. Without the computer interactive manual, it would be time-consuming to manually browse through hundreds or even thousands of articles.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

The software will pull out the information needed to resolve the issues. If this does not make business life easier then we don’t know what is. There are several benefits associated with its implementation including the following –

  • Effective reduction of average handle time or AHT
  • Significant improvement in call center agent productivity and consistency
  • Efficient First Call Resolution or FCR

You can get these benefits, among others. So, if you’re talking about business life and how you can make it easier, the implementation of a software from Yonyx is a great way to do it.

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