Future Became Reality – 10/13/13

Yonyx Release 4.8
[img src=”https://corp.yonyx.com/wp-content/uploads/2013/10/iphone_yonyx.png” width=”250″ height=”” align=”right”] Customer Self Service will never be the same again …

On Sunday, October 13th 2013, Yonyx deployed its biggest & boldest release yet. With this release, we expanded access to Yonyx interactive guides from more sources & more devices while enabling tighter integration with other systems. Below I am including highlights of some important features.

Completely Redesigned User Interface
– Lightening fast performance
– Improved Navigation
– Mobile friendly
– Responsive Design

Introducing Yonyx Landing Page
– Organize guides in multiple catalogs
o Catalogs for troubleshooting, how-tos etc.
o Catalogs for Products & Services
– Yonyx Landing Page – auto-generated single page view
o Shows all catalogs in a configurable order
o Browse or Search across all catalogs
o Guides in each catalog are sorted by popularity
o Brandable & Embeddable
– Ideal for emailing customers one hyperlink for self service

Introducing Search Everywhere
– Users will find Yonyx interactive guides when searching from Google
– Google indexing of Yonyx interactive guides (configurable per customer)
– Search across all interactive guides from Yonyx Landing Page
– Search results include intermediate guidance steps
– Users landing directly on an intermediate step may start-over from the root step.

[img src=”https://corp.yonyx.com/wp-content/uploads/2013/10/google.jpeg” width=”” height=”” align=”default”]

Introducing Subdomain Support
– company.yonyx.com sub-domain for each customer
– Existing customers to update hyperlinks & embed scripts
– Embed URLs available at all levels – guide, catalog or Yonyx Landing Page

Introducing Platform APIs
– Integrate searching through guides with your knowledgebase search
– Completely control traversal and display of each step from your own web-pages
– Detailed documentation explains it all https://corp.yonyx.com/api-v1/

And Much Much More …
– Improved diagnostic pathway
– Enhanced Admin Console
o Sorted list of Users, Yonices etc.
o Search for interactive guides
o Admin User may invite other users – add/remove-authoring privileges etc.
– Users may attach logfiles, screenshots etc. to trouble-tickets created from Yonyx
– Filter Analytics to see Incidents that resulted in trouble-tickets

We hope you will like this awesome new release as much as the effort our team has put in creating it! Please send your feedback – via twitter at yonyxtweets (use #yonyx #customer with your posts), or Facebook or LinkedIn or GooglePlus.

Develop interactive decision trees for troubleshooting, call flow scripts, medical appointments, or process automation. Enhance sales performance and customer retention across your call centers. Lower costs with customer self-service.

Interactive Decision Tree