How Community Managers Can Succeed Social CRM

Social customer care as a concept has picked up fast in recent years. More and more businesses now appreciate social media as a crucial part of serving customers. Despite this, some company community managers and social customer care representatives, including agencies find it challenging to properly treat customers.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. 

If you’re work in such an environment, the following can give you guidelines about how to treat customers right.

Community managers need to be at the forefront of resolving customer queries on social media. Customers expect community managers to be knowledgeable about the brands they represent. You cannot fail to respond to any customer query regardless of how weird or simple it sounds.

Troubleshooting customer problems and finding solutions is another challenge every community manager. Customers will always expect community managers to look at their problems individually, and provide useful solutions. Invest enough time in creating useful knowledge base database for your common customer problems and provide these properly for each problem.

The other critical role of community managers in social CRM is managing dissatisfaction among customers. Knowing that not all customers will be happy despite your best efforts can help you find the best way to deal with their issues.

Yonyx makes your role as a community manager easier and less rugged.

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Develop interactive decision trees for troubleshooting, cold calling scripts, medical appointments, or process automation. Enhance sales performance and customer retention across your call centers. Lower costs with customer self-service.

Interactive Decision Tree