How to Improve Customer Experience with Social Media

Technology has created a lot of opportunities in the business world. Not only has it revolutionized the way of doing business. It has created more business opportunities and interaction with customers. Social media is the new tool to improve customer experience and this is just how.

Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

Listen and Engage Them

Just like it is with everyone else, customers want someone who really listens to them and understand them. Social media offers this kind of timely avenue as you can respond to posts and answer question that your customers may pose. They also may offer appreciation for your efforts.

Set Clear Expectations

Though sometimes we may dismiss social media casually .it is actually an avenue where you can set your expectations. This expectation can be in customer care where customer questions and concerns can be address from an individual’s point of view.

Share Experiences

Just as the word social implies communication use this avenue to promote new product and new services. This will not only keep your customers up to date with your services but will also know you care about them. Through this you may also be able to reach new markets thereby increasing your customer base.

We help you package and publish useful social media content in a way customers want.

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Develop interactive decision trees for troubleshooting, cold calling scripts, medical appointments, or process automation. Enhance sales performance and customer retention across your call centers. Lower costs with customer self-service.

Interactive Decision Tree