How to Improve Customer Experience with Social Media

by | Sep 17, 2013 | Automate Support

Technology has created a lot of opportunities in the business world. Not only has it revolutionized the way of doing business. It has created more business opportunities and interaction with customers. Social media is the new tool to improve customer experience and this is just how.

Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

Listen and Engage Them

Just like it is with everyone else, customers want someone who really listens to them and understand them. Social media offers this kind of timely avenue as you can respond to posts and answer question that your customers may pose. They also may offer appreciation for your efforts.

Set Clear Expectations

Though sometimes we may dismiss social media casually .it is actually an avenue where you can set your expectations. This expectation can be in customer care where customer questions and concerns can be address from an individual’s point of view.

Share Experiences

Just as the word social implies communication use this avenue to promote new product and new services. This will not only keep your customers up to date with your services but will also know you care about them. Through this you may also be able to reach new markets thereby increasing your customer base.

We help you package and publish useful social media content in a way customers want.

[button_box header=”” buttontext=”Sign Up for 30-day Free Trial” link=”https://corp.yonyx.com/sign-up”][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!