Improve Company Productivity through Interactive Computer Bible

How can you improve the company’s productivity using an interactive computer bible? An interactive computer bible serves as a tool that will easily access your comprehensive knowledgebase. However, in order for the software to work, it needs to be rich in content therefore you need to write knowledgebase articles efficiently and correctly.

Improved productivity with interactive computer bible
Improved productivity with interactive computer bible

How does the interactive computer bible work?

It works by pulling out all relevant articles or information related to a customer’s call in just a few clicks. From there, the call center agent then craft and integrate scripts based on the data presented on-screen. The agent will then relay the info to the customer in an attempt to resolve the issues.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

How to make sure that the software will work?

Write correct and accurate content to update the knowledgebase. The software will only pull out information. It is your responsibility to make sure that your knowledgebase contains accurate information so that the software can indeed help hasten the resolution process.

Determine your target audience and have your knowledgebase tailored for them. Every bit of information in your knowledgebase must always be crafted with end-users in mind. Focus on what you can deliver to specific customers rather than focusing on the general population. Remember, your customers will call you for a specific reason, which calls for a specific solution.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree