Multimedia flow charts can help raise CSAT scores, but these elaborate yet simple devices provide an informative and interactive interface that will certainly raise customer awareness and make them better acquainted with products and services.
- Make Customers Smarter About Products – What is more worthwhile? Knowing the answer to a question or knowing how to arrive at the correct conclusion? Multimedia flow charts help customers identify both. Flow charts can help consumers through the troubleshooting process step by step and ultimately point them to the definitive final and correct conclusion. As a result, customers will become for familiar and knowledgeable about the product or service and this will be rewarding ten-fold. Multimedia flow charts are a new brand of customer service, cultivating the possibility of customers who can teach each other through basic peer to peer interaction. Virtual forums will be established and flourish, where customers will help themselves equipping this neat toy in the process. Ultimately, customer service from the company to the client, will be far less prevalent. Virtual flowcharts can provide a passive and residual instructional platform.
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