Top 3 Secrets For Escaping From Call Center Script Hell

by | May 17, 2014 | Automate Support

What can be more frustrating than having to speak to someone in language both of you understand and yet you still sound like you don’t understand each other. That is can simply the case when you find yourself in script hell. As scary as it sound there are still ways to free you and this is just how.

Make customer care a priority in your business.

Make customer care a priority in your business.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Be humorous

They say laughter is the best medicine to ever be discovered. This same medicine can work wonders for you when caught up in script hell. Most agents work on scripts that rarely have humor in them and you provide just what they are missing and they will come along just fine.

Flirting

Following call center scripts can be the most daunting task just ask any call center rep. Flirting will automatically open him or her up. This is something that rarely happens in his direction or in the line of duty so he will be up to it.

Be hard to crack

Call center reps expect to find everything flowing smoothly in their line of duty. Therefore when you become hard on them you throw them off guard. This will make them go out of their way to please you.

Yonyx makes it easier for you to create great call center scripts in your business. Click here for a guide that works perfectly.

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