Can a computer interactive booklet help your company? Definitely – yes. Otherwise, it wouldn’t have been a trending technology in the call center business industry. How is this significant for you?
This is significant to your company because the absence of which will make you lag behind your competition. As other call center businesses’ productivity improves, yours will dramatically reduce. This is how significant implementing a computer interactive booklet is for your business.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
How can a computer interactive booklet benefit your call center business?
- It hones the skills of your call center agents. Since your agents are allowed to free-wheel using the software, their skills are honed further. They won’t sound too scripted and customers would find talking to them natural and engaging.
- It gives your agent the freedom to make notes or additional information on your existing knowledgebase. The software will pull out relevant information from your knowledgebase. The agents can modify the information, which will be available in real time to any agent that is using the same information.
- It increases the productivity of your agents by reducing the time they spend on each customer. This is what we call reducing the average handle time or AHT.
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