Yonyx Posts

“In order to sell a product or a service, a company must establish a relationship with the consumer. It must build trust and rapport. It must understand the customer’s needs, and it must provide a product that delivers the promised benefits.” – Jay Levinson Any business owner would know that setting up a business is…

“Don’t think of what it costs to train your employees in customer service – think what it costs NOT to train them.” – Shep Hyken It is true – the cost of untrained employees, slovenly service, and shoddy products is a lot higher, than focusing on doing the opposite. A company’s best and most valuable…

“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong”. – Donald Porter Customers may be tough and even unreasonable at times. However, from reading the quote above, it is clear that they expect companies to be human – meaning they expect mistakes and are ready to…

“Social media is the ultimate equalizer. It gives a voice and a platform to anyone willing to engage”. – Amy Jo Marti In a short span, personal and business lives seem to have become almost unimaginable without social media.  For companies, it has become a highly visible and effective platform to communicate with customers –…

“Fulfil the searcher’s task, not just their query. Resolve their mission.” – Rand Fishkin    Competition has increased, and continues to become more frenetic and hectic in every sphere of the business environment. The pace of this change is in an accelerated mode and does not show any signs of abating. The number of channels…

“Even if it’s just 1 or 2 percent churn, it could be devastating to a company”. – Larry Ponemon Customers now have become smarter and more aware of with whom and when they spend their money. They seem to be holding on to their purse strings a lot more tighter than ever before, making it…

“Customer service shouldn’t just be a department, it should be the entire company.” – Tony Hsieh Customers are becoming increasingly demanding and seek to interact with companies when they want and through a channel / channels that is most convenient for them. This is irrespective of the service they seek – a response to a…

“The more sources you have coming into a stream of customer data, the more likely you are to get some pollution. If everybody just pollutes a little bit, it adds up to a whole lot in the end. Ideally, you want to stop it or catch it at its source.” – Aaron Zornes We spoke…

“Teaching your employees something new creates an instant connection, and they will respect you for it. If you can do this in a job interview, you will be sure to attract the smartest people. Money doesn’t mean much to a lot of the smartest people in the world—they want to grow their intelligence rather than…

“Don’t reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what’s right. There’s nothing magical about this. That’s been my guiding principle. To make it work, you have to live it every day. Make it your mind-set.” – Robert Spector Technology has brought about many new and exciting changes…