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Customer Satisfaction Index Is The Precedent In Any Industry
In almost any industry, customer service and customer satisfaction index is the precedent. These industries range from hospitality services to transportation. More often than not the capabilities of each tenant are quantified in online review boards like Yahoo! or Google! Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service…
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Personalized Customer Service enhances Customer Loyalty
True you have the ideal Customer Service model as an ‘umbrella’ service to serve all your loyal and prospective customers. However, the demanding customers want more. They want the customer service to be personalized, designed to meet what they ‘perceive’ as pertinent to their business, industry and individual likes. While this is demanding, it has…
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What is HTTPS Security? A Feature In Every Yonyx Guide
HTTPS security is one of the overlooked features in every Yonyx guide that is distinguishable in both performance and function. HTTPS security has the capability to protect the computers and devices of any user that accesses a Yonyx guide from malware, viruses, spyware and bugs. What is HTTPS security? How is it different from…
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Where is Yonyx’s HTTPS Security Most Effective?
The many benefits of HTTPS security have been outlined for all, but many may still ask: Where is HTTPS Security used? HTTPS security is a form of virtual technology that is used in many different arenas to protect everything from log-in credentials to personal information. HTTPS security is effective anywhere it is deployed. HTTPS security…
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Web Self-Service Optimization And Success In Call Center
In an effort to promote positive customer experience many organizations launched web self-service as part of their broader business strategy. But it is disappointing to access a websites only to realize they have no data to help you solve customer needs. More worse is when companies don’t provide other channels of communication if you really…
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3 Best Practices to Reduce Average Handle Time Effectively
No one wishes to spend hours on a call unless it is personal and less formal. But for call agents; they have no option but answer customer calls with solutions asap. While it is their duty, they should be comfortable at it and not be quick to get rid of it. Yonyx enables organizations to…
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Customer Retention – don’t let it become a problem
You are probably scratching your head in disbelief – you did everything right, all the checks are in place, you have created great products, offered some innovated services – and yet your customer base is dwindling, you are unable to retain your customers and you are fast losing ground! There could be a plethora of…
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Agent Productivity and How to Improve It Faster
In every call center, agents exist and without them you are bound to lose some customers. This means, a call center cannot exist without agents. They are the main people involved in customer processes and perhaps ones that might bring back a customer. And depending on how you treat them, it’s when you will succeed.…
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How Your Call Center Can Improve First Call Resolution
The main business of a call center is to pick calls and attend to customers. The speed required to answer that call should be as first as possible to ensure no calls go unanswered as it will affect a call center productivity. This is termed as first call resolution; the rate at which an agent…
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Root Cause Determination With Step-By-Step Call Flows
There are two commonly tackled problems that emerge in customer service: A customer complaint and a root cause. Using step-by-step call flows can help determine which problem an agent is presented with. A customer complaint can consist of a plethora of issues. A root cause is the source of the complaint, determining which is essential…
