Reducing Average Handle Time With AGI Interactive Guides

With a Yonyx AGI interactive troubleshooting guide, average handle time rates will plummet.
With a Yonyx AGI interactive troubleshooting guide, average handle time rates will plummet.

Reducing average handle time is a key facet of customer support initiatives and customer relationship management. One would surmise that reducing average handle time may be a hindrance to call center agents seeking a method to be both productive and consistent. This is not the case.

In fact, efficiency is the foundation of lowering average handle time and increasing both consistency and productivity. A Yonyx AGI interactive guide can help businesses achieve this.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent

  1. Interactive Customer Service Experience – A Yonyx interactive manual inherently lowers average handle time. This is achieved by creating a foundation for both call center agents and consumers to utilize together. With interactive menus and easy to use interfaces, both representatives and customers can troubleshoot efficiently.
  2. Integrated with CRM/Help Desk – CRM lowers average handle time. Helpdesk systems such as Salesforce or Siebel can assist in any troubleshooting process while speeding up the process too. These guiders are also easily embedded in web pages and provide an aesthetic that is not overwhelming or imposing.

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Develop interactive decision trees for troubleshooting, cold calling scripts, medical appointments, or process automation. Enhance sales performance and customer retention across your call centers. Lower costs with customer self-service.

Interactive Decision Tree