Decision-tree driven guides can expedite any troubleshoot. But decision nature architecture can help customers identify root causes, solve problems and prevent future occurrences. Here is how decision nature architecture can solve any problem:
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
- Inquiry – Decision-nature architecture inserted in to decision-tree driven guides often correspond with common nodes that address frequent complaints.
- Determining Causality– Multimedia flow charts and FAQ Manuals present non-linear information in a map-view. Decision nature architecture guides the troubleshoot by activating nodes in real-time.
- Making Observations and Drawing Conclusions – From a systematic approach rooting cause and effect, decision nature architecture can help determine what the effects of certain imperatives can bring. From this both agents and customers can make inferences and as a result determine what is the next course of action.
- Resolution – The solution to the complaint. For call-center agents, this directly impacts first call resolution. Average handle time can be sped up with decision nature architecture and subsequently positively impact CRM. On many occasions the process takes longer than anticipated, an decision-tree driven guide with decision nature architecture will get anyone there faster.
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