Multi Authoring Capability – True Interactive Customer Service

by | Jun 8, 2014 | Automate Support, CRM, Knowledgebase

Multi author capability allows for the truest and most precise form of customer support to take place.

Multi author capability allows for the truest and most precise form of customer support to take place.

Yonyx AGI Interactive guides feature multi authoring capability and an advanced administrative interface, redefining interactive customer service experience. With these interfaces, a new form of an interactive troubleshooting guide and interactive customer service emerges. Multi-authoring capability has many benefits that are often unaccounted for.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. 

Each Yonyx guide can be edited simultaneously by multiple authors –  consequently the system alerts authors as they make revisions to each other’s work. As a result various subjects are presented from unique and different viewpoints while featuring a summarizing consensus point of view.

Map view for authors allows users to see their graphs and charts come together in real time. This is ideal fission of simplicity and sophistication. Authors can view each node and leaf as it comes together in the graph. This is the most natural method to produce non-linear information.

Multi authoring capability can be increase call center agent productivity. Call center agents can monitor revisions as they emerge or create their own administrative changes with these administrative features, which allow for any article to be published or unpublished. These are the plethora of imperatives that any Yonyx Interactive AGI guide offer.

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