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Improve Customer Satisfaction & Retention For Greater Business Success
Customer experience is the biggest driver of customer satisfaction and retention. Yet it’s pretty hard for you to sample just a section of your customers as a means of gauging how satisfied they are. Better customer experiences, customer retention, higher measured satisfaction, and increased selling effectiveness can be achieved in each business. Yonyx enables organizations…
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How Interactive Customer Service Reduces Average Handle Time
Average handle time is one of the key components of delivering exceptional customer service. Lower is better and faster is prudent. So how do you help agents be consistent and productive enough to lower average handle time? The answer can be simpler than expected and Yonyx can help! Yonyx enables organizations to create multi-media flowcharts that provide customers…
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How Multi-Authoring Capability Enriches Customer Service
Comprehensive API and AGI guides feature multi-authoring capability and advanced administrative interface, enriching customer service as we know it. With these features, comes a new form of an interactive troubleshooting guide and IT customer service. Multi-authoring capability features a lot of upside, here is how any business or franchise can benefit from this innovative form…
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Call Center Solutions for Agent Productivity
Agent productivity can be more difficult to attain then consistency. This is due to largely in part to call center agents being extraordinarily efficient and performing optimally in every instance. While consistency calls for a repeated attempt to provide customer service and resolve complaints, productivity stakes a higher claim: superior results that foster progression. Average…
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Call Center Solutions for Consistency
Productivity and consistency, the two facets of successful call center agent contributions. Customer satisfaction depends on call center agents being able to provide both productive and consistent customer service. Inconsistency consists of low first call resolution rates, as well as poor average handle times. There are some tools that any business can provide to install confidence and…
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Customer Management Software and Helpdesk Integrated Handbooks
Customer management software can help win over your customer’s hearts. Did you know it can also help create an organic helpdesk integrated handbook? Yonyx customer service software is used for advanced CRM technology while producing helpdesk integrated handbooks featuring comprehensive API and DNA (decision nature architecture) technology. Customer management software can also create various diagrams…
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How To Create Alluring Interactive Customer Service
Sometimes you need to kick it up a notch or add some spice to your life. These adages hold true when creating an interactive customer service manual. Customers dread consulting the traditional customer service manual . Therefore, it is imperative to place the word interactive in your customer service. This helps customers learn your product and services…
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Multimedia Flowcharts + API and DNA = Unstoppable
It’s no math equation. Multimedia flowcharts can help foster excellent customer service scores, but these elaborate yet basic devices provide an informative and interactive interface that will educate customers as well as assist them. Furthermore, a multimedia flowchart equipped with AGI and DNA technology only increases the overall experience, as well operates at a robust and prolific…
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Uses of Interactive Computer Manual for Call Center Companies
There are only few call center companies that know how to take advantage of new and innovative technologies. In the digital era, things like an interactive computer manual should not come as a surprise especially in the call center industry. An interactive computer manual serves as call center agent’s guide in addition to the implemented…
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Visual Flowcharts, Multimedia Flowcharts and AGI
Both multimedia flowcharts and visual flowcharts are juggernauts of customer service. However, there are some distinctions between the two. While there are many differences between a multimedia flowchart and visual flowchart, both deliver. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent Multimedia flow charts and visual…
