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Average Handle Time and Customer Satisfaction
Average handle time is a unique way to attack the problem of customer satisfaction. Customer satisfaction or CSAT is the corner store of effective customer service. Average handle-time is defined as the amount of time it takes for a customer service agent to handle a complaint and resolve the problem. Sometimes, this occurs routinely. There are plenty…
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How Decision Tree Driven Computer Guides Create Success
Decision tree driven computer guides are a form of virtual self-service manuals which can provide a unique and interactive way to troubleshoot any conflict. Decision-tree driven computer guides are a form of automated customer self-service, reducing the need for a customer support team, diminishing overhead. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…
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Average Handle Time and First Call Resolutions
They are a bigger power couple than Posh and David Beckham. Average handle time and first call resolution. Analytics integrated with flow visualization can help gauge the incidence of both. Every business should strive for high first call resolution rates and low average handle times. Combined they procure a superior and elite customer service experience…
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First Call Resolution and CSAT Explained
Both first-call resolution and customer satisfaction are two parameters that gain the attention of businesses everywhere. First-call resolution is measured in what is called a FCR Rate. Conversely, customer satisfaction is rated in a score called a CSAT score. Both are crucial elements for organizations to strive to excel in. Incorporating interactive customer service or…
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Extreme Situations Where Call Center Agents Must Be Consistent
Have you ever thought about some of the most extreme venues where call center agents are needed to perform at their best, no ifs, ands or buts? Well here is a list of some riveting venues where call center agents must be consistent, by any means necessary: Yonyx enables organizations to create decision tree driven interactive…
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Interactive Customer Service: CO Detector Placement
While interactive customer service manuals can be exceptionally beneficial to the repair and installation of carbon monoxide detectors, it is important to know some basic information about their function and where they perform optimally. Assuredly, a helpdesk integrated computer handbook can be an excellent escort to your devices. However, you must know how to get…
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Decision-Tree Driven Computer Guides and Carbon Monoxide Detectors
As previously mentioned in the narrative describing the relationship between interactive troubleshooting guides and smoke detector repairs and installations, the same positive relationship is experienced between carbon monoxide detectors and interactive IT customer service. It goes beyond a simple how-to manual or frequently asked question bible. Decision-tree driven computer guides can be exceptionally helpful because…
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The Value of an Interactive Decision Tree Driven How-To Manual with Smoke Detectors
How to guides are a powerful commodity. No question they can help customers with repair and installation projects. However, some of the devices and gadgets that many customers refer to how-to guides to use are nominal and trivial. Mostly these items are novelty electronics for personal amusement and entertainment. One of the most important devices…
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How A Visual Flow-Chart Can Help Dispatchers
It was stated that a visual flow chart can help police, fire and EMS dispatchers while they are performing one of the most important tasks, success predicating the welfare of those in harm’s way. A visual flowchart can actually help them perform this job better. A scenario based decision tree guide can these dispatchers take…
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Don’t Let Call Center Reps Slip Through The Cracks
Training and guided instruction can always make call center agents more productive, still it is all for nothing if their performance suffers regardless. Overall wear and tear, as well as a lack of knowledge can make agents all the more regressive in taking on tasks and fielding calls It is important managers and facilitators take these…
