An interactive customer service manual must have a catchy title. When creating a customer service manual, the title should be original, summarize the content effectively and feature a little “razzle-dazzle”. The basis of interactive customer service, is engaging the client. Creating a catchy and attention demanding title will stimulate customers before they dive any further in to the CRM-integrated manual.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
The title should sell the call center script. Plus, originality is always a good fix. Here are some pointers on how to produce a riveting interactive customer service manual title:
- Be original – If you are featuring a help-desk integrated handbook about software installation, it should not be as bleak as “How to Install Software”. That is generic.
- Summarize The Content– This directly relates to originality. Summarizing can get the creative juices flowing and inform the customer of what they are about to consult. For example: “A Bird’s Eye View of Windows 8.1” would summarize the customer service manual while still exuding some originality.
- Add Some Comedy – Adding some humor never hurts, it will certainly make the process more enjoyable and less bland.
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