Customer service manual features enable clients and users to have an unforgettable experience. The often stressful task of consulting an interactive customer service manual should certainly be unforgettable. There are many customer service manual features that can upgrade the experience both from a cosmetic and content perspective, here are some ideas:
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent
- Avoid Advanced Vocabulary – Let the comprehensive API and decision-nature architecture do the talking. Although being articulate is always pleasant, sometimes it can coarse and frightening to customers who have a basic vocabulary.
- Avoid Being “Black and White” – Adding color to any decision-tree style guide is one of the best customer service manual features. It is scientifically proven that neon colors and intense hues draw more attention.
- Make Sure The Guide Is Organized – Start off with a table of contents to assort the content. Adding an attractive landing page with a lightning fast search bar is another fantastic way to tie up the loose ends. Administrative features can also make this possible.
- Frequent Back Ups and Updates – Release 4.8 helps make this possible. Keep the information pertinent and relevant.
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