The frequently asked question manual is a revolutionary form of interactive troubleshooting. a virtual FAQ manual can be installed in to both call center software interfaces, as well as customer management software.
This form of interactive troubleshooting will save customers time and businesses, lots of headaches. Sometimes the most basic questions have the most simplest answers. As a result, customers do not need to queue waiting for a call center agent to address their needs.
This alleviates traffic and ultimately lowers average handle time, first call resolution and even customer satisfaction. The manual is easily accessible with its mobile compatible user responsive interface.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Provides Foundation – This is a consistent reference guide for both agents and customers. Ultimately, this can expedite the interactive troubleshoot and raise first call resolution rates, as well as average handle time. Respectively, this impacts CSAT effectively.
Identifies Common Complaints – The FAQ Manual identifies common areas where a product or service does not produce optimal results. This can be great for troubleshoots on a logistical end. This information ultimately is beneficial when creating new designs and prototypes of old platforms. Also, root causes can be unearthed as a result.
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