-
3 Tips For Creating An Authentic Online Presence
The importance of having an authentic and active online presence has never been greater than today. As a result, most businesses see it as a perfect opportunity to talk one-on-one with their customers, via websites, blogs, and social media sites. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
-
Learn To Empower Your Entire Team To Help Your Customers
One of the biggest benefits of having most of your customer support online is definitely the flexibility it gives you and your entire team. You can talk with customers and solve their problems but it’s critical for you to empower your team if you want to turn your organization a success with customers. Why take the…
-
Simple Ways To Improve Online Customer Service Today
When doing business online, the fundamentals which make things work remain the same. More importantly, is how you handle customer support online. When all is said and done, it’s all about taking proper care of your customers, yet how you do so hinges on your ability to adapt to different options online customer service offers. Yonyx…
-
Improving The Productivity of Call Center Agents
While achieving high first call resolution rates and low average handle times are optimal to achieve high CSAT scores, call center agents carry the ball and place this goal upon their shoulders. Productive call center agents will give businesses the best chance and meeting these goals. Sadly, there are many reasons why production suffers and…
-
Troubleshooting 101: Methodology
A virtual flowchart or self-service manual can be the most resourceful and efficient methods of troubleshooting. Troubleshooting in itself, follows its own methodology, a rendition of the Scientific Method. Here is the art of troubleshooting, broken down from a scientific perspective. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…
-
How An Automated Self Help Desk Helps
Automated self-help desks are one of the popular devices seizing control of the internet. These electronic innovations have been a wonderful addition for businesses that are marooned in a sea of complaints and conflicts. The automated self-help service desk can rid phone centers of long waits and procure an overwhelming pool of data and answers…
-
The Ongoing Struggle Between FCR and CSAT
It is paramount for businesses to strive to achieve both high CSAT (customer satisfaction) scores and high FCR (First-Call Resolution). Some scratch their heads trying to devise a new way or trendy method to make this happen. Others resort to antiquated strategies. For some, businesses find themselves diverged in a yellow wood meeting a fork…
-
Installation Bible Software | Constant Update to Improve Solutions
Implementing an installation bible software allows you to get constant update to your comprehensive knowledgebase. Because of this, it is now possible for you to reduce operational costs and ultimately improve your ROI or return on investment. How can an installation bible software help your business? Reduces call center agent workload. With a well-implemented software,…
-
Utilizing a Troubleshooting Bible Software to Improve FCR
A lot of successful call center companies are not too concerned about their current statistics related to FCR or First Call Resolution. Instead, they focus more on achieving a positive customer experience and higher rating in customer satisfaction. In order to do this, they utilize a troubleshooting bible software as one of the strategies in…
-
Interactive Bible Software | Quantitative Measurement of FCR
When you implement an interactive bible software, you are greatly enhancing your chances at achieving FCR or First Call Resolution, which is a core element in a call center business’ success. However, the quantitative measurement of FCR will take a lot of work. Knowing how important FCR is to your company will not be enough.…
