-
Importance of FCR and Interactive Computer Bible to Your Success
First Call Resolution or FCR and positive customer experience are two interrelated elements when it comes to running a call center business. They are directly proportional, which means that when FCR increases obtaining a positive customer experience also increases. However, it is also true that when one decreases the other also decreases. In order to…
-
How to Ensure First Call Resolution with Installation FAQ Software
An installation FAQ software is one of the most powerful tools that can help a call center company increase First Call Resolution or FCR. This ensures success in FCR along with a string of other things that will make a company become more efficient and effective in resolving issues correctly the first time. Yonyx enables…
-
Efficient Reduction of AHT with Troubleshooting FAQ Software
In a lot of call center businesses, the Average Handle Time or AHT is one of the key determinants on how efficient the contact center is. The AHT is readily available as well as easy to measure. However, reducing AHT is almost impossible if the call center company does not embrace powerful tools available in…
-
Improving Consistency of Call Center Agents with User FAQ Software
There are many things that technology can do for us today including making our lives easier and more convenient. The same is true when you are running a call center business. Technology provides several solutions to improve productivity and consistency in all processes and operations involved in your business. One of such technological tools include…
-
Taking Advantage of an Interactive FAQ Software in Call Centers
The task of call center agents is to handle customer complaints, questions and other concerns on a daily basis. You can empower your agents by providing them with powerful tools such as an interactive FAQ software, which will make their jobs a lot easier and more convenient. With an interactive FAQ software, agents can access…
-
Standardizing Task of the Business by Using Interactive Computer FAQ
When you run a call center business, standardizing tasks is one of the elements of success. Many business owners think that standardizing does not promote personalization, which increases the chances of obtaining a positive customer experience. However, standardization will promote consistency of the company’s processes if implemented well. Using an interactive computer FAQ will help…
-
The Keys To Eliminating Customer Wait Time In Your Call Center
The scenario where a customer is told to “please hold” is costing a lot of business that have a contact center. Currently, no customer wants to wait. Customers want their queries immediately solved and move on to the next thing. As such companies need to come up with unique ways to eliminate customer wait time…
-
Why You Need To Place More Focus On Your Customers
A business is nothing without customers. The fact that a business stocks a lot of products and services does not mean that it will flourish. Without customers stepping into the shop, the products will remain on the shelves. Instead of businesses concentrating on products and services, customers are important. They are the main assets a…
-
Top 3 Benefits Of Using Helpdesk Software On Your Website
Provision of automated customer support is the main strategy every company is adapting. With the help of technology, companies have been able to make their customer support department effective. Helpdesk software, a product of technology has changed customer care operations. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
-
How HelpDesk Software Can Improve Your IT Customer Service Delivery
Currently every operation in a company is being automated. The automation has started with the customer service department. Since the customer service portrays the image of a company, installation of helpdesk software would help to streamline the department. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…
