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Valuing Customer Time through the Installation Handbook Software
Time is valuable for all of us and there is no exception especially when you’re running a call center business. Most customers don’t like to wait – not in the digital era. This introduces us to the installation handbook software, which will assist your agents as they handle each customer. Even when customers can find…
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Reducing Customer Waiting Time with Troubleshooting Handbook Software
Most of us experienced waiting when we call customer support. If you’re running a call center company, you might want to make changes so that the waiting time is greatly reduced and the productivity of your company is enhanced. This is what the troubleshooting handbook software can do to assist your agents in dealing with…
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How To Improve The Consistency Of Agents In A Call Center
The challenges call center agents incur during work are overwhelming. To them, not all days are good days. There are times when customers call the contact center with a lot of pressure and seem too demanding. And as the rule states, agents should always treat a customer well no matter the circumstances. How can you…
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3 Top Tips That Can Improve Your Call Center Efficiency
Call centers are the main contact points between the customers and a business. The agents are the people who directly solve customer queries and provide necessary information. Their duties are to answer calls, listen to customers and provide the appropriate answers. Therefore the company’s performance lies in their intelligence to handle customers. Thus, efficiency in…
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How To Raise Your Customer Satisfaction Bar Over Competitors
Successful businesses continue to excel because they focus on improving themselves. They are keen to evaluate their strategies and think of different ways to make them work better. One of the major touch points that businesses focus on raising is customer satisfaction. It’s for a fact that satisfaction varies among customers and that is why…
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Learn How To Motivate Staff In Your Business’ Call Center
A call center is one of the productive departments in an organization. The agents work day and night to ensure customer queries are solved and customers are left happy. And since we all know that customers are difficult to handle, they pressure they sometimes encounter can be overwhelming. They need some form of motivation to…
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How high CSAT Scores Can Amplify Your Business’ Potential
High CSAT Scores mean a lot to a business. It can take you a notch higher than you anticipated. This is because customers love where their needs are taken into concern. And satisfied customers will not hesitate to spread the word to others. Gradually you will find more contacts of people wanting to be part…
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How Do You Increase CSAT Among Dissatisfied Customers?
People say that running a company is one of the most challenging things. But what about handling dissatisfied customers? Customers are the main assets to a business, make them happy and they will remain loyal. Since customers tastes and preferences vary, at some point you will encounter dissatisfied customers. These are customers who were totally…
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How to Take Advantage of User Bible Software to Achieve FCR
A good news for all call center companies when it comes to achieving FCR is that customers don’t care whether you know how to quantify your First Call Resolution rate. What they care about is for you to deliver it to them. The introduction of a user bible software in the industry has made things…
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Two Elements You Should Know About Help Desk Tools
When thinking of what help desk system can do to your business, you need to consider help desk tools first. The help desk tools are the determining factor whether to succeed or not. And if tools are not used effectively, your company is doomed to fail. Therefore when investing in a help desk system, tools…
