Why a User Manual Software is Important to Reduce Average Handle Time

by | May 15, 2014 | Automate Support, Customer Support

If you want to lessen the average handle time (AHT) of call center agents in dealing with customers, your company can benefit a lot from user manual software. There is every reason to believe that on-screen guideline can make the task of resolving issues more quickly than when you rely on call scripts previously implemented in your company.

Use user manual software to reduce AHT

Use user manual software to reduce AHT

A user manual software will pull out all necessary information from your comprehensive knowledgebase. The data pulled out is precise and accurate basing on previous agent experience. This can make the resolution process a lot faster than usual without compromising on the quality of the call or the solution.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Reducing the AHT of call center agents will not only make the resolution process a lot faster but will also improve their productivity. Their task becomes lighter and easier, which gives them a lot of free time that they can use in looking for other common solutions that will work in a certain situation.

The user manual software is Yonyx’s specialty and can be used internally within a call center company. It is a fairly new and innovative technology designed to further improve the growth of a business – your business. So if you want to maximize the growth of your company, use the software today and watch how things become more convenient.

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