Implementing an installation bible software allows you to get constant update to your comprehensive knowledgebase. Because of this, it is now possible for you to reduce operational costs and ultimately improve your ROI or return on investment.
How can an installation bible software help your business?
Reduces call center agent workload. With a well-implemented software, an agent’s workload is expected to reduce by an average of 80%. The reason is because even when the customer issue is repetitive the software will pull only relevant data from your knowledgebase so that the resolution process becomes faster.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
Constantly updates your knowledgebase. The installation bible software allows multi-authoring. This means to say that while an agent is using the software and is presented with a single streamlined process the agent can make immediate modification to the information.
When another agent uses this in the future, the information is already updated. If further changes are necessary, the agent can make notes directly into the software, again. The cycle goes on and on thus constantly updating your knowledgebase, which will improve the solutions you can provide to your customers.
Generates happy customers. When customers don’t have to wait and when solutions are working the first time they call, this makes them satisfied and happy. There will be fewer callbacks or none at all.
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