When you’re working in a call center, one of the things that prevents you from improving your productivity is when customers are all calling for exactly the same thing. Imagine 20 customers calling with exactly the same problem and you don’t have any choice but to repeat the entire procedure of resolving issues over and over.
This is the reason an interactive computer handbook is used today so that the process of resolving issues become faster and more convenient both for the company and the customers.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
The interactive computer handbook allows you to take care of more important things. It lifts up the dullest and the most repetitive issues on queue. Customers don’t have to call you all the time and most of all there is no need for you to offer your assistance to issues that have already been resolved before.
No matter what the customer’s problem is, the interactive computer handbook can be your single resource of essential information. Customers can gain access to it anytime they want – even after office hours. This makes sure that they don’t need to wait for the next business day before they are entertained. They don’t even need to wait for the next available representative, either.
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