More and more companies offering customer service today are utilizing an interactive bible – not for customers but used internally. And, this is all for the right reasons.
The interactive bible greatly improves productivity in customer service. This is the primary benefit that companies can get in implementing one.
So, how can an interactive bible enhances productivity in customer service? Here’s how:
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
Gives call center agents several starting points. Call center agents don’t have to browse through hundreds or even thousands of articles in the data base just to find the information they needed.
When customers call the support lines, they are often greeted by agents and when they state their issue – agents are often held up because they will try to find the information to answer the customer’s question.
The interactive software can quickly do this search for you and it corresponds customer’s call.
No need to convert articles into interactive guide. During the customer’s call, the agent is the one navigating the interactive guide basing on the customer’s response – especially when it is about troubleshooting or offering assistance.
There is no need for you to convert these articles into interactive guide that the customers can access. When you provide customer service, your clients expect you to help them. Automated support will not work in the traditional way it is supposed to.
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