Self-service software has changed CRM. Especially with modern creations such as DNA.
Self-service software has changed CRM. Especially with modern creations such as DNA.

Undoubtedly there are some remarkable breakthroughs in troubleshooting technology. None are more profound than Yonyx’s Decision Nature Architecture and the comprehensive API.

This goes beyond advancing the reach and capability of traditional CRM and knowledge base. Now the data corresponds with the queries, flawlessly and effortlessly. This adds a new dimension to automated support and interactive customer service making call center agents smarter and decision-tree driven guides obsolete.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service

Step your business’ game up with decision nature architecture. Add some brain and brawn to the troubleshoot with this revolutionary interface. It’s no longer a basic flow chart and a step by step process.

Now, each situation is handled as unique as the next. This is because decision nature architecture allows customer to traverse interactively, strand by strand and node by node. There is no longer a need for users to play a guessing game. The column flows with users in the left hand of the page and is integrated with CRM.

Internally or externally, the solution is waiting to be found and the troubleshoot is even quicker.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree