Call Center Agent Productivity – Decision Nature Architecture

by | May 12, 2014 | CRM, Knowledgebase

Call center agent productivity is a frequently focused augmentation of e-Commerce and virtual call centers. Yonyx has taken strides to be a leader in “DNA” or decision nature architecture . Yonyx AGI or author guided interactions power the proverbial and prototypical concept of DNA.  In fact, DNA is an evolution of decision tree technology and is far superior. If a comparison or analogy may be drawn for fantasy football enthusiasts, there are key players that you need to draft or acquire for your team to flourish. DNA or decision nature architecture is comparable to the “sleeper pick”. DNA could be the invention of tomorrow and bring with it results that are unfathomable. A summary and profile of decision nature architecture:

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service

Yonyx DNA is a cavalier innovation that makes decision tree technology a thing of the past.

Yonyx DNA is a cavalier innovation that makes decision tree technology a thing of the past.

Decision Nature Technology or “DNA” – Built on an entirely different schematic that allows consumers and agents to envision information as a network of freely interconnected nodes. This is a very flexible and intuitive form of information exchange and allows authors to express themselves at a rather flexible and generous liberty. This technology has been the facet that separates Yonyx from the rest.

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