Call center agent productivity is a frequently focused augmentation of e-Commerce and virtual call centers. A knowledge base is the latent component that often goes unnoticed. However, knowledge base fuels the information database that helps power many forms of media and interactive customer service experiences. Knowledge base is the driving force behind Help Desk Computer Integrated Handbooks, decision-tree driven manuals and interactive customer service manuals. The core of how-to manuals and frequently asked question interfaces are also powered by knowledge base. If a comparison or analogy may be drawn for fantasy football enthusiasts, there are key players that you need to draft or acquire for your team to flourish. Knowledge base is like that of an offensive line and coaching staff combined. The know-how and the foundation of AGI, DNA and Decision-Tree Platforms. Here is a little more on the infinitely wise, knowledge base:
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service
Knowledgebase or “KB” – An artificial repository of information consisting of data, procedures, protocols, rules, specifications, conflicts, complaints, uses and troubleshooting practices. Knowledge bases have no limit. Especially when Yonyx’s multi-authoring capability comes in to play. The elastic design of Yonyx allows for no limitations to be placed on any solution.
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