Things You Need To Know About Yonyx’s AGI Solutions – II

In part one, we discussed some of the incredible features that Yonyx solutions offer. Among the two mentioned were DNA or Decision Nature Architecture and the deployment architecture which uses both robust and redundant material. Did you know there is more? Yonyx has an endless array at their disposal to fill your customer support arsenal. Here are some more things to ponder:

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent

Yonyx Author Guided Interactive (AGI) Self Service is highly effective in conveying support information
Yonyx Author Guided Interactive (AGI) Self Service is highly effective in conveying support information

 

  1. Map View For Authors – An elegant intersection of simplicity and sophistication. Authors can now assemble charts and multimedia platforms in a map view, visualizing the troubleshooting procedure from start to finish. Additionally, the nodes are more complex but still tangible to naked eye. This allows for an extensive database of information to take shape in front of both the author and customer.
  2. Multimedia Content – Yonyx can insert multimedia content that is embedded on any web page. Graphs, charts, visual flow charts, multimedia flow charts or videos. Whatever tickles your fancy can be ready at at whim. Yonyx creates refreshing and stimulating content that solicits all the required and necessary details in a comprehensive matter with their API and AGI interfaces.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree