The importance of having an authentic and active online presence has never been greater than today. As a result, most businesses see it as a perfect opportunity to talk one-on-one with their customers, via websites, blogs, and social media sites.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Being active on social media sites is also a revered extension of customer service, online presence management and customer outreach. Here are tips to make your mark authentic online.
- Respond to everything customers post
If you cannot when they visit your business premises, you shouldn’t ignore them online.
You wouldn’t ignore a customer if they walked into your store, and you shouldn’t ignore them online, either. You need to be on the lookout for any customer post and respond to it immediately.
- Engage in conversations with your customers
You shouldn’t always try to get information from customers; engage them in dialogue about products, or your industry in general. This often helps generate trust- especially when customers want to buy your products.
- Provide information
Nothing can replace good information in your customer service quest. Engaging in shameless self-promotion can be a huge turn-off for customers; instead, create content that is relevant and useful to your followers.
Yonyx provides you with complete customer solutions you can rely on; user manuals for self service, software installation manuals, call scripts for call centers among others. Let us help you improve your customer self service and online presence today.
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