3 Tips For Creating An Authentic Online Presence

by | May 6, 2014 | CRM

Mind your online presence

Mind your online presence

The importance of having an authentic and active online presence has never been greater than today. As a result, most businesses see it as a perfect opportunity to talk one-on-one with their customers, via websites, blogs, and social media sites.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Being active on social media sites is also a revered extension of customer service, online presence management and customer outreach. Here are tips to make your mark authentic online.

  • Respond to everything customers post

If you cannot when they visit your business premises, you shouldn’t ignore them online.

You wouldn’t ignore a customer if they walked into your store, and you shouldn’t ignore them online, either. You need to be on the lookout for any customer post and respond to it immediately.

  • Engage in conversations with your customers

You shouldn’t always try to get information from customers; engage them in dialogue about products, or your industry in general. This often helps generate trust- especially when customers want to buy your products.

  • Provide information

Nothing can replace good information in your customer service quest. Engaging in shameless self-promotion can be a huge turn-off for customers; instead, create content that is relevant and useful to your followers.

Yonyx provides you with complete customer solutions you can rely on; user manuals for self service, software installation manuals, call scripts for call centers among others. Let us  help you improve your customer self service and online presence today.

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