Things You Need To Know About Yonyx’s AGI Solutions – III

In part two, we highlighted the marvelous features that Yonyx solutions can offer. Among two of the aforementioned were map view capability for authors and fresh embedded multimedia content. There is still more. Yonyx has a plethora of methods to support your customer self-service platforms. Here are some more delectable prefaces for using a Yonyx AGI solution:

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent

Yonyx Author Guided Interactive (AGI) Self Service
Yonyx Author Guided Interactive (AGI) Self Service features multi-author capability and lighting fast searches.
  1. Multi-Authoring Capability – This has been reveled in by many. Multi-authoring capability allows for users to collaborate and produce the most informative and thorough version of a Help Desk Integrated Manual or virtual self-service station for customers. The administrative features of these platforms allow for users to also edit and revise content, to produce an efficient and meticulous form of authoring original and organic material.
  2. Lighting Fast Search/Landing Page – Dress up your landing page with some cosmopolitan aesthetic and some cosmetic flare. Add a lighting fast search engine and the troubleshoot is beautiful as much as it as effective. Reminiscent of your favorite superheroine or cartoon character, Yonyx can make your customer support page both alluring and productive.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree