Decision tree driven computer guides are a form of virtual self-service manuals which can provide a unique and interactive way to troubleshoot any conflict. Decision-tree driven computer guides are a form of automated customer self-service, reducing the need for a customer support team, diminishing overhead.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service
- Smaller Customer Service Bureau– Many of the errors and conflicts are now resolved through the decision tree driven computer guide which employs help-desk style user manuals and online documentation. These platforms can service a wider range of users and customers. These guides feature a mobile compatible user responsive interface that allows customers to access these manuals from any smartphone or mobile device. As a result, the phone and call center has become antiquated.
- Pool of Customers Grow – Providing quality customer service will create more commerce. Decision tree driven computer guides are an unforgettable form of interactive customer service. There will be less of a need to navigate long waits on a telephone queue. Instead, the answers will be sitting right at the customer’s disposal. This is invaluable and proven to be a unheralded form of customer service. Interactive troubleshooting manuals have become a necessity.
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